Training and Support - UK HealthCare Support Ltd

Educational and Supportive Services

At our core, we are dedicated to enhancing the lives of both our team members and clients. We firmly believe that consistently delivering high-quality care requires a steadfast commitment to staff development and recognition. Our recruitment process adheres to the highest standards, and our training programs are meticulously designed to empower our dedicated caregivers and registered nurses to deliver exceptional care.

For those who are new to the world of home care and lack prior experience, our Introduction to Care courses provide comprehensive training, equipping you with the necessary skills and expertise to deliver professional in-home care services to our valued clients.

We take great pride in our training initiatives and in fostering the growth of our professional caregivers throughout their careers. Currently, we offer training programs for acquiring the Care Certificate, the Adult Care Worker Apprenticeship Standard (Level 2), and the Lead Adult Care Worker Apprenticeship Standard (Level 3).

Shannon's Journey

Shannon Lowe became a part of the UK HealthCare Support Ltd team in AUG 2023, initially as a newcomer to the field of care. To kickstart her journey, Shannon enrolled in our Care Certificate Training program. Her dedication and genuine enthusiasm for care work quickly became apparent, and clients often specifically requested her assistance when possible.

After successfully completing the initial training, Shannon continued to advance her skills and knowledge by achieving her Level 2 Adult Care Worker qualification, which was generously supported and funded by UK Health Care Support. As her experience grew, Shannon received specialized training in various clinical techniques to provide comprehensive support to clients with complex needs. This not only benefited our clients but also contributed significantly to Shannon’s professional growth.

Shannon transitioned to an office role, where she took on the responsibility of coordinating rosters for the Derby and Nottingham areas. Her exceptional performance led to her promotion as a Field Care Supervisor for the branch, where she now plays a pivotal role in supporting both new and existing team members in the field.

Shannon’s commitment to personal and professional development remains unwavering. She has set her sights on continuing her journey by pursuing her NVQ Level 3 qualification, ensuring she continues to provide the highest level of care and support to our clients

What kind of training is required to pursue a career in caregiving?

The Certificate in Care

The Care Certificate comprises a set of established standards that guide the conduct of health and social care professionals throughout their daily work. This certification ensures that all caregivers and other professionals in the health and social care field possess the foundational skills, knowledge, and behaviors necessary to deliver safe and exceptional care.

The Care Certificate is structured around 15 specific standards, each of which individuals must fully complete to earn their certificate. At our institution, we provide comprehensive training to equip our caregivers with the essential skills required to attain the Care Certificate.

These 15 standards encompass various critical aspects of care, including:

Understanding Your Role
Personal Development
Duty of Care
Equality and Diversity
Working in a Person-Centered Manner
Effective Communication
Privacy and Dignity
Fluids and Nutrition
Awareness of Mental Health, Dementia, and Learning Disabilities
Safeguarding Adults
Safeguarding Children
Basic Life Support
Health and Safety
Handling Information
Infection Prevention and Control

Orientation Training

We offer comprehensive training to all new team members, whether you come with prior qualifications or are new to the field of care. This training equips you with the essential knowledge required to provide exceptional care to the vulnerable individuals under our care.

Prior to commencing your duties, you’ll embark on a tailored learning journey that suits your specific needs. This learning includes a combination of eLearning modules, classroom-based instruction, and hands-on shadow shifts in your chosen work area.

For those who have already obtained their Care Certificate, the requirement involves completing 12 eLearning modules, typically taking approximately six hours in total. You need not complete them all at once; the flexibility is available.

In addition, you’ll undertake three virtual training sessions covering medication administration, emergency procedures, and safe moving and handling. These sessions collectively demand around nine hours of your time.

If you haven’t yet obtained the Care Certificate, you’ll need to attend three additional virtual sessions, encompassing Introduction to Care, Policy Workshop, and Practical Skills. Furthermore, there are four supplementary eLearning modules designed to support the Care Certificate Programme that you must complete.

Observational Training

As a component of our thorough onboarding process, we mandate that all new team members participate in shadowing shifts within their selected work area. This invaluable experience enables you to collaborate closely with one of our seasoned caregivers and gain firsthand insight into the delivery of our high-quality care.

Throughout these shadowing shifts, you will have the chance to reinforce the skills acquired from our training modules and apply them in a practical context, under the guidance of an experienced mentor.

Specialized Instruction

If your ambition is to offer specialized care to individuals with complex needs such as dementia or Parkinson’s, then you will need additional training. Providing exceptional care to those with intricate medical requirements demands a deeper level of knowledge and skill.

At UK HealthCare Support Ltd, we are dedicated to delivering expert specialized care to individuals with ongoing care needs or complex medical conditions. As you progress in your career with us, we offer the opportunity for further specialized support and advanced training in complex care. This will empower you to achieve your aspiration of becoming a specialist in a particular area of caregiving.

Christine, a Professional Carer in Taunton, expresses her satisfaction with the support and training she has received from UK HealthCare Support Ltd, highlighting her dedication to delivering the highest standards of care.

Ongoing Training and Advancement

As a dedicated professional carer, you’ll find abundant support to nurture your skills and potential, including the opportunity to acquire further qualifications as you gain experience with us.

We recognize that you have your own career aspirations and objectives, and we are committed to assisting you in reaching them. We encourage open communication with us about your goals and what you’re striving to achieve. Together, we can explore avenues to enhance your professional and clinical expertise.

All our professional carers have access to an extensive library of e-learning modules that can be accessed at any time. We strongly encourage you to explore this valuable resource. Some examples of eLearning topics include:

Awareness of mental health, dementia, and learning disabilities
Bereavement
Bowel irrigation
Brain injuries
Catheter care
Complex care
Continence care
Dementia
Diabetes
End-of-life care
Falls prevention
Fluids and nutrition
Multiple sclerosis
Parkinson’s disease
Sensory impairment
Stoma care

Moreover, we offer clinical and client-specific learning opportunities to support both adult and pediatric clients. These cover subjects such as:

PEG feeding
Pediatric medications
Pediatric deterioration
Pediatric respiratory care
Pediatric tracheostomy care
Blood sugar monitoring
Oxygen saturation testing
Level 3 medication administration
Adrenaline auto-injector use
Tracheostomy care
Suction nasal/oral procedures
Tracheostomy change
Laryngectomy care
Emergency epilepsy medication
Urostomy care
MAPA (Management of Actual or Potential Aggression)

Your local branch will ensure that the training you receive aligns with the specific needs of the clients you will be supporting. They will match you with clients based on your knowledge and strengths, and the more training you undertake, the wider the variety of clients you can assist.

To embark on this rewarding journey, you can explore the advantages of joining our exceptional team or take a look at the opportunities currently available at UK HealthCare Support Ltd.

If you do not find any fitting positions, please reach out to our recruitment team by phone.

Frequently Asked Questions About Jobs

What Shifts or Schedules Are Offered for Professional Carers?

offer a diverse range of hours and schedules, making it possible to discover shifts that align with your current life circumstances, whether you seek a full-time position or only a few hours each week. We kindly request that you commit to the hours you are available for, with a two-week advance notice.

Is Prior Care Experience Required to Join?

While having six months of professional care experience, like that of a domiciliary carer, care assistant, homecare worker, support worker, or healthcare assistant, is considered ideal, we do recognize that some candidates may be new to the field. In such cases, certain branches may provide training programs that can lead to obtaining care certificates. For further information, please get in touch with our recruitment team at 02080502850.

Is a driver's license required?

A clean, full driver’s license is necessary for certain positions, but not for all. Typically, job descriptions specify whether a driver’s license is a requirement. However, if you have any doubts, please reach out to the recruitment team at 02080502850 for clarification.

What pre-employment screening procedures are conducted?

To become a professional carer with Prestige Nursing & Care, certain pre-employment checks are mandatory unless you are already registered with the update service. These checks include applying for a DBS (Disclosure and Barring Service) check, which we can assist you with through your local branch. It’s important to note that a DBS check is legally required when working with children and vulnerable adults. You can learn more about DBS checks at this link:

Additionally, we will need two professional references, with one of them preferably being from your current or most recent employer. Lastly, you will need to provide documentation as proof of your eligibility to work in the UK, including your National Insurance number, identification, and proof of address. Your recruiter will guide you through the entire process and offer support every step of the way.

What training must I undertake before commencing work?

You will be required to finish online e-learning modules and participate in virtual training sessions through Microsoft Teams. This offers great flexibility, as you can complete these requirements from the comfort of your home as long as you have a compatible device. To learn more about the training opportunities we provide, please explore further.

Are consistent work schedules available?

Yes, the training is entirely cost-free.

Seeking Employment Opportunities with Us

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“Both of my husband’s carers have been absolutely brilliant. They are very professional and have a real calming influence, which is essential with my husband’s care. They are both naturally empathetic and the rapport that they have both built with my husband has enabled me to trust them and given me much needed peace of mind.”

Joan – Client’s Wife

“I have been very impressed with the efficiency of your company and the professionalism and compassion of your carers. My mother certainly regarded her carers as friends for the last year of her life and her mobility has much improved.”

Aileen’s Daughter

“We could not be happier with our choice of care provider. UK Health Care Support in London have lived up to the high standards we were looking for. Professionalism and compassionate – from the management team to the carers. I would have no hesitation in recommending them to anyone who finds themselves in the same situation as us and needs peace of mind, trust and quality of care.”

Julian – Client’s Son

“Thank you to UK Health Care Support in North London. You have managed to provide a fantastic service with skilled and consistent carers over the past few months . The progress she has made would not have been possible without them.”

Robert – Client’s Husband

Submitting an Application for a Caregiver Position at Our Company

Ready to embark on a new career journey with UK HealthCare Support Ltd? Regardless of your skillset or background, the process of applying for jobs at UK HealthCare Support Ltdis straightforward. You can either reach out to our approachable recruitment team at 02080502850 or take a look at our current caregiver job listings to discover the opportunities available at UK HealthCare Support Ltd.